Frequently asked questions

What's included?

While your Five Up Digital Signage relationship is active, the following are covered within the engagement:

• Content scheduling to your displays — menu boards, promotions, hours, and announcements
• Remote content updates handled by the Five Up team, on request
• Management of multiple displays and, where applicable, multiple locations under one account
• Initial setup and configuration during onboarding

Pricing isn't finalized yet for this offering — reach out and we'll talk through what your setup would look like.

How do content updates work?

You send us the change — new pricing, a seasonal promotion, updated hours — and the Five Up team gets it onto your displays. Routine updates like these are covered within the engagement. The following are out of scope for routine updates — they're real work with their own scope and timeline, not a quick swap:

• ✕New layout or design work for your displays
• ✕Copywriting, branding, or photography
• ✕Custom integrations (POS feeds, live inventory, third-party data)
• ✕Hardware sourcing or on-site installation

If what you need falls into one of these, tell us anyway — we'll scope it separately, including a referral to Aleph Consulting where that's the better fit.

What does "managed" mean here?

It means Five Up runs the signage platform on your behalf — scheduling content, keeping displays online, and handling updates you send us — instead of you managing signage software yourself. Right now, getting set up starts with a qualification conversation, not an automatic signup: there's no self-serve account creation or online checkout live on this site yet. As that capability comes online, we'll update this page.

Do I need to buy new TVs or displays?

Not necessarily. Tell us what you already have on the qualification form, and we'll advise on what's workable for your locations. If you need displays and don't have them yet, we can talk through options as part of onboarding.

Who do I contact — Five Up or Aleph?

Five Up Designs is your point of contact for day-to-day signage content and account questions. Five Up Designs is a trusted delivery partner of Aleph Consulting, which may be involved in the underlying platform, technology, or automation behind the scenes — any such arrangement is disclosed in advance, not hidden in the fine print.

Can I cancel?

Yes. As with any Five Up service relationship, you can cancel your signage relationship — exact notice period and end-of-service handling (e.g. what happens to your displays and content) will be spelled out in your agreement once pricing and terms are finalized. Nothing here locks you into a specific term today, since there's no signed agreement yet for this offering.

Is this available today?

The underlying platform is real and has been built and tested — this isn't a concept page for something that doesn't exist. What isn't live yet is fully automatic, self-serve signup: every new account currently starts with the qualification form so we can confirm fit and get you scheduled with the team directly.